We, us, Matchflight: the business referred to in Article 1.
You, the customer: the consumer who buys something from us or uses the app, not acting in the course of a profession or business.
Product: a physical product from our online shop, such as the Heylo auto-scoring ring.
App: the Matchflight app for iOS and Android, including the associated online services.
Cooling-off period: the period within which you can withdraw from your purchase without giving a reason.
3. When do these terms and conditions apply?
These terms and conditions apply to every offer we make and to every agreement you conclude with us via our online shop or the app.
Before you place an order, you can read and save these terms and conditions. On request, we will send them to you free of charge.
If you buy through a point of sale, such as another online shop or a physical shop, the terms and conditions of that point of sale apply to that purchase. Articles 10 to 15 inclusive do, however, apply to the use of the app.
We make separate arrangements with business customers and resellers.
4. Offer and prices
Our offer contains a clear description of the product, so that you can assess it properly. Photos show the product as accurately as possible, but small differences in colour or finish are possible.
All prices are in euros and include VAT. Shipping costs are stated separately; we ship free of charge within the Netherlands and Belgium.
Promotions, such as the launch deal, are valid for the period stated in the promotion. Obvious mistakes or errors in the offer are not binding on us.
5. The agreement
The agreement is concluded as soon as you place and pay for your order. You will then receive an order confirmation by email.
If we are unable to deliver an order, for example because a product is no longer in stock, we will let you know as soon as possible and refund any amount you have already paid within 14 days.
6. Payment
You pay when ordering, using iDEAL | Wero, credit card (Visa or Mastercard), Bancontact, PayPal, Google Pay or Klarna. Payment is processed securely via our payment provider.
If you pay later via Klarna, Klarna’s terms and conditions also apply.
7. Delivery
We deliver in the Netherlands and Belgium, to the address you provide with your order.
As soon as your parcel is on its way, you will receive a track-and-trace code by email. We deliver within 30 days at the latest, unless we agree otherwise with you.
The risk of damage or loss lies with us until the parcel has been delivered to you.
Is your parcel damaged or is something missing? Report it as soon as possible via hey@matchflight.com, with photos of the packaging and the damage.
8. Cooling-off period and returns
By law, you have a 14-day cooling-off period. With us, you get 30 days, counted from the day you receive the product. Within that period, you can withdraw from your purchase without giving a reason.
You notify us of your return via hey@matchflight.com or using the model withdrawal form. You then send the product back within 14 days. You will receive a return label from us; return shipping is free of charge.
Handle the product with care during the cooling-off period. Try it out as you would in a shop. Return it complete, with all parts and preferably in the original packaging.
If the product has been used or damaged more than necessary to assess it, we may charge you for the reduction in value.
We will refund the full purchase price within 14 days of your notification, using the same payment method you used. We may withhold the refund until we have received the product or until you have shown that you have sent it back.
If your order includes a free gift, such as the Matchflight oche, please return it as well.
9. Warranty
You are always entitled to a product that works as you may reasonably expect (the statutory warranty). Those rights continue to apply alongside our own warranty.
In addition, we give the first buyer a 24-month manufacturer’s warranty from the date of purchase on demonstrable material or manufacturing defects in the cameras, the LED lighting, the electronics and the score detection, under normal use in accordance with the manual.
The ring catches darts and is therefore subject to wear, just like a dartboard. Holes, dents and other wear caused by darts are not covered by the manufacturer’s warranty.
Nor does the manufacturer’s warranty cover damage caused by:
incorrect, careless or improper use, or intentional acts
incorrect installation or mounting
non-original accessories, parts or adapters
moisture, water or other liquids
smoke, nicotine or dust due to insufficient maintenance
repairs or modifications by anyone other than Matchflight
external causes such as fire, flood or storm
Scratches, discolouration or dents that do not affect operation are not covered either.
Warranty claims should be reported to the point of sale where you bought the product. If you bought from us, email hey@matchflight.com with your order number, a description of the problem, the date it started and, if possible, photos or a video. We will resolve it remotely, with a part or with a replacement product.
10. App, account and Premium
The Matchflight app can be downloaded free of charge for iOS and Android. To connect Heylo, you need to create an account. You are responsible for keeping your login details confidential.
With the launch deal, you get 12 months of the full app and all games (Matchflight Premium) for free. After that, Premium costs €5.95 per month. Throwing always remains free, and most games also work in the free basic version of the app. Nothing starts automatically unless you choose it.
You can cancel Premium on a monthly basis. You keep Premium until the end of the current month.
Play fair and respectfully. Cheating, misuse or harassment of other players is not permitted. In that case, we may block your account temporarily or permanently.
We continuously improve the app and Heylo with updates. Features and games may change as a result. We do our best to keep the app available at all times, but cannot guarantee that it will never be interrupted, for example due to maintenance or outages.
You can have your account deleted at any time. How we handle your data is set out in our privacy policy.
11. Liability
The darts used in this game are sharp. Follow the safety instructions in the manual, mount Heylo as described and only let children play under supervision.
We are not liable for damage caused by incorrect mounting, incorrect use or failure to follow the manual, unless that damage is the result of intent or gross negligence on our part.
This article never limits the rights the law gives you as a consumer, for example in the case of a product that does not work as you may reasonably expect, or in the case of product liability.
12. Complaints
Do you have a complaint? Report it as soon as possible, preferably within a few weeks of discovering the problem, via hey@matchflight.com or +31 (0)85 1300 280.
We will respond within 14 days. If we need more time, we will let you know within that period, with an indication of when you will receive a response.
If we cannot resolve it together, you can submit the dispute to the competent court.
These terms and conditions and every agreement with us are governed by Dutch law. If you live in Belgium, you retain the protection that Belgian consumer law gives you.
15. Changes
We may amend these terms and conditions. Your order is subject to the terms and conditions that applied at the time you placed it. We will notify you in advance of significant changes to the app.
Matchflight · Wij Tellen Dingen B.V. · Verwersstraat 49, 5211 HT 's-Hertogenbosch · KvK 90847709. Version October 2026.
